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Dispatch

We aim to post within 3 working days from the date of cleared payment, but please be advised that dispatch during busy times might take longer. If this happens you will be notified via email. .Your item will be sent via Royal Mail and will require signature upon delivery. You will receive confirmation email once your order is dispatched.

 

Your order will be sent via Royal Mail and will require signature upon delivery. We will send yor item to your Pay Pal address. Please make sure your address is correct BEFORE we post.

We can not amend your details after your order is dispatched.

 

 

Cancellation

You have a statutory right to cancel your order within 14 days of order, if your goods have already been despatched  then you will be liable for the return postage to send back us the goods.

We are not liable for customer postage for returns unless agreed with in writing.  Refunds will only be issued once goods have been returned in original packaging with seals intact.  

 

Due to the type of product we despatch, refunds are not due to those who have tampered with or opened the the product.

 

If you wish to cancel  your order please send us an email contact@naturalcollagencolway.com 

 

 

 

Returns and Exchange

 

We do not accept returns and we do not exchange skincare products that have been opened, tampered with or with seal broken (this does not affect your ststuory rights)

 

Special conditions only apply to Natural Collagen Gels:

Natural Collagen Gel is biologically active substance that stays stable in temperature between 5-26 C. In hot or very cold weather we try to make sure that items are delivered to our customers in the best possible condition, but can’t be sure how order is handled once it leaves our warehouse. Please inspect your item as soon as you receive it. Instructions on ''how to inspect without using the product'' will be sent with your order (when necessary)

It is easy to inspect the gels before they are opened as they are in transparent glass bottles. Take the bottle and tip from one side to the other - if the gel moves like water , or it's still like a runny jelly then it means it has been affected by temperature, product's structure has broken down and therefore will not work as it should and can be returned for full refund. Even defective Naturall Collagen Gel has to be returned in orginal packaging, unopened, unused and with seal intact. Failing to comply with the above will affect your right for refund or exchange (this not affect your statutory rights)

If Natural Collagen Gel has been affected by the weather/temperature and arrived defective we will offer full refund ( with delivery and return cost covered) or we will offer exchange (and still cover the cost of delivery and return) . Customer will have to return defective item to us in conditions as steted above (unused, unopened, etc)

 

If your returned order is not defective or was defective but used - we will not refund your item cost, delivery cost and return cost.

Customers have to email us  for detailed instruction about refund/exchange  BEFORE they send item back.

 

 

If the product is defective or has become broken in transit please email us: contact@naturalcollagencolway.com

 

 

We want you to be completely satisfied with your purchases.

Please let us know if there is a problem with your order, so that we can rectify the situation.

Cancellation, Return, Refund...